How can I track my order?
When you have paid and placed an order, you will receive an order confirmation. We need maximum 24 hours to send out the package, When the package is on your way, you’ll receive a shipping confirmation so you can track the shipment.
Are there delivery costs?
Delivery is free of charge for parcels in Holland.
What is the delivery time?
The delivery time is 1-2 working days IN THE Netherlands.
Can I choose a delivery address abroad?
Yes, you can chose to send the parcel outside Holland but in European Union. The delivery cost are 10 euro per parcel. We will let you know the tracking as well and transit time may vary from country to country
How can I return my order?
You can return an article up to 30 days after receiving it. The items you wish to return must not be worn or washed. We check all returned clothing for stains and odors. If you wish to return an item you may send it back to us using the attached Return form. When packing, please make sure you wrap the items with their original labels and in their original packaging. You may also bring back the item in person to our Store in Amsterdam, SPOOM STORE, Cornelis Troostplein 5hs, 1072 JJ AMSTERDAM,
What are the rules concerning returning items?
Items that have not been worn and that still have the original label and packaging may be returned within 30 days after receiving them. You may try on the items to see whether they fit and if the model meets your expectations. When we receive the return package we will reimburse the amount, using the original payment method, to your account. You’ll find all the details concerning our Returns policy on your invoice in the parcel
How long does it take to process a return?
When you have returned your items in our store, the return will be processed within 3 – 4 business days. Depending on your original payment method you will see between 4-6 business days the reimbursed money on your account.
Can I exchange an item for another size?
Unfortunately, we cannot exchange any articles. If you wish to exchange any articles, please place a new order or send us an email with your question